Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we may not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your item / product arrives damaged or is not working, you must contact us ASAP, so you can return it to us within 30 days after delivery or 30 days after shipment in case the delivery date is not traceable.
NOTE: You must contact us and receive a confirmation with a return address (if applicable) before returning any item(s) / product(s).
WARRANTIES:If one or more of the items / products you received shows quality issues within the warranty period, you can return it to receive a form of compensation.
Please find below the procedure of our warranties:1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within two business days;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
– Please check all items for quality issues within 7 days of delivery. If there are any quality issues, please contact us within the warranty period.
– The warranty period for an item begins on the day the item is delivered to you.
If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties. However, the following scenarios are to be considered outside the scope of this protection:
a) The user voids the warranty if he or she
– Flashes the firmware of a device;
– Opens the body in an attempt to fix the product;
– Modifies, removes or swaps parts of a product;
– Uses the device in a way that it is not intended for;
– Continues to use it once the fault occurs and causes more damage;
– Fails to contact us when the problem first occurs;
– Returns any item not in its original condition as delivered;
– Returns any item(s) after 30 days of delivery.
b) Warranties do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
c) Please contact us before returning a defective item/product, thus we can provide you a return address (if applicable); otherwise, your return request may be delayed or item may never reach us.
d) If a repair is impossible or we can not offer a replacement due to limited stock availability，we will send you a refund to the same payment account you used to place the order. You can then use the money for purchasing this product again.
e) Intimate apparel(s) or sanitary item(s) can not be returned due to hygiene reasons.
f) If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you should consider using a traceable shipping service or purchasing shipping insurance to return the defective product(s).