FAQ & Shipping

DUE TO COVID-19 EXPECT DELAYS ON DELIVERIES, BUT WE’LL MAKE SURE ALL ORDERS TO BE DELIVERED.

Q: When will my order be shipped?

After your payment has been successfully verified, please allow up to 2 business days for your order to be processed and shipped out. This does not include weekends or public holidays.

Q: What is your delivery timeframe?

Most of our products are delivered to customers within two weeks. However, we kindly ask you to expect your delivery between 4 to 18 business days for orders within Oceania, Asia, Europe and North America; and between 15 to 40 business days for orders within Africa, Middle East, South America and Eastern Europe.

Q: I ordered two products, but have received only one… what’s happening?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed! 

Q: How can I get in contact with you?

A: We handle customer service through email. Send us an email at:  Support@primaryoztech with any questions that you have.

Q: Do you offer a refund if I don’t like the product?

A: Visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.